Need assistance?


Q. How long will it take for my order to arrive? Open

A. If you make your purchase during a business day, your order is typically sent out on the same day, provided the item is available and in stock. Your order can take up to 3-5 working days to be delivered. Any orders made outside of normal working hours will be processed the next working day. 

Q. Is tracking available for my order? Open

A. The courier will send an email or text with tracking details in. You can request a tracking number by sending us an email to [email protected] or by calling us on 0800 316 1469. 

Q. What are my delivery options? Open

A. We operate standard delivery terms, which are calculated during the checkout process. At Fire Protection Shop, our goal is to achieve next-day delivery; however, this timeline is dependent upon supplier and product availability. 

Q. Who will deliver my order? Open

A. We use different courier services based on the nature of the product and the supplying company. For confirmation on who will be delivering your order, please contact us 0800 316 1469. 

Q. Do you deliver overseas? Open

A. Overseas deliveries are available, although it depends on the destination and the specific product. It's important to acknowledge that exporting goods has become more challenging due to the impact of Covid-19 and Brexit. 


Q. Why are delivery charges so high? Open

A. The charges that couriers make are determined by the weight and characteristics of the products we dispatch. 

Q. Can you guarantee next-day delivery? Open

A. We strive to deliver next-day delivery, but we are unable to provide a guarantee since it relies on suppliers and courier services. 

Q. Can you deliver on a Saturday? Open

A. Saturday deliveries from some of our couriers is possible, subject to the product and supplier. Feel free to get in touch with us to explore the option of a Saturday delivery. 

Q. Why does my order come in multiple deliveries? Open

A. Your order might be delivered in separate deliveries since we use different suppliers and courier services. 

Refunds and returns

Q. What is your return policy? Open

A. You can locate our return policy within our terms and conditions: 

Q. How do I return an item? Open

A. If you are returning an item, kindly inform us via email at [email protected] within 14 days of receiving the item. In the event that the item has been used, it can only be returned if it is deemed faulty. To start the return process, you would need to send the parcel back to us at your own expense, unless a replacement or refund has been arranged. 


Please send the parcel to the following address: 

Fire Protection Shop 
New Chandos House 
Unit 10 
Westside Park 
Belmore Way 
DE21 7AZ 

If you find yourself uncertain about the appropriate product for your needs, our team is readily available to provide you with valuable product guidance. 

Q. I have returned my order, will you refund my delivery? Open

A. Sadly, we are unable to refund delivery costs. 

Q. Can I get a refund on delivery if my order is late? Open

A. Delivery costs are non-refundable. While our aim is to achieve next-day delivery, there might be instances where this objective cannot be met. 


Q. What are the different payment methods available? Open

A. Online payments can be made through PayPal or Sage Pay. Alternatively, if you have received quote or pro-forma from us, you can opt for payment via BACS. If you prefer, you can also contact us to make a card payment over the phone. 

Order Queries

Q. Can I track my order? Open

A. Upon dispatch, your couriers will send you a tracking number either through text message or email. You can request this tracking number by sending us an email to [email protected] or by calling us on 0800 316 1469. 

Q. How do I place an order? Open

A. You have the option to either place your order on the website or via phone, 0800 316 1469. 

Q. Do you have a minimum order value? Open

A. No, there is not a minimum order value. 

Q. What do I do if I receive an incorrect or faulty item? Open

A. If you receive an inaccurate or defective item, kindly get in touch with us, and we will address the matter promptly. 

Q. Has my order gone through? Open

A. Once your order is placed, you will receive two sets of emails. The first will confirm the processing of your order, and the second will notify you when the order is complete. If there are any issues with your order, a sales advisor will reach out to you via email. 

Q. Can I change or cancel my order? Open

A. If you need to make any changes or wish to cancel your order, kindly contact us promptly, and we will evaluate the current status of your order. 

Q. Can I add to an existing order? Open

A. If your order has not been processed, this may be possible. Please contact us as soon as you are aware that you need to amend your order. 

Q. Can I order over the phone? Open

A. Yes, we are able to process any card payments over the phone on 0800 316 1469. 

Q. What if I have not received part of my order? Open

A. Typically, if you've received a portion of your order, the remaining items will be shipped not long after, depending on the supplier. If you do not receive your complete order within 48 hours, please do not hesitate to contact us on 0800 316 1469. 

Q. Can I exchange an item? Open

A. Sadly, we do not do item exchanges. However, you have the option to return your items, although restocking fees may apply. You can then proceed to place a new order for the desired items. 

Opening Hours

What are your opening hours? Open

A. Our operating hours are from 08:00 to 17:00, Monday to Friday. We remain closed during weekends and on bank holidays. 

Product Queries

Q. Do all products have the same lead time? Open

A. Since we acquire products from different suppliers with varying lead times, it's important to note that not all of our products share the same lead time. 

Q. What can I do with my old fire extinguisher? Open

A. Fire Protection Shop provides a certified fire extinguisher disposal service. For more information, please visit:

Q. What type of fire extinguisher do I need? Open

A. Explore our selection of available fire extinguishers for purchase. To gain an understanding of how to use each type, check out our informative blog post: 

Q. How long are the anti-tamper seals? Open

A. 300mm 

Q. What is the shelf life for a fire extinguisher? Open

A. While traditional fire extinguishers do not possess a definitive "expiration date," they typically have an approximate lifespan of 10 years. In commercial settings, annual servicing in accordance with British Standards is necessary. Fire Protection Shop offers fire extinguisher servicing for your convenience: 

Q. Does your fire extinguisher need servicing? Open

A. If your fire extinguisher is used for commercial purposes, it is important to schedule regular, annual servicing. Discover further insights in our blog post detailing the importance of fire extinguisher maintenance: 

Q. Are your fire extinguishers supplied and ready for use? Open

A. Every single one of our extinguishers comes ready for immediate use. If you're a business, compliance with BS5306:3 2009 is essential. This standard suggests that new fire extinguishers must undergo an initial on-site service (commissioning) just before installation. Fire protection shop offer this alongside their installation service. Enquiry about our installations service here... 

Q. Can we rent out an extinguisher? Open

A. We do not offer rental services for our fire extinguishers or any of the products on Fire Protection Shop; they are available for purchase only. 

Account Queries

Q. How do I set up an account? Open

A. To set up an account, click on "My Account" located in the upper right corner of the website and then select "Register." 

Q. How do I change and check my account details? Open

A. To alter or verify your account information, just log in to your account and select "Profile Details" under the "My Account" section. 

Q. I’ve forgotten my password, how do I reset it? Open

A. In order to reset a password, access "My Account," sign in, and then select "Forgot Your Password." Follow the prompt to enter your email and click on "Reset Password." Subsequently, you will be provided with a new password and a sign-in link via email. 


Q. I need to make a complaint, how do I do this? Open

A. We are sorry to hear of your intention to file a complaint. To proceed, kindly send an email to: [email protected]